Luxury Hospitality

Summary

The certificate in Luxury Hospitality offered through a collaboration between EDHEC Business School in France and Swiss Hotel Management School (SHMS) in Switzerland, aims to develop a deep understanding of luxury hospitality management. This certificate combines EDHEC’s leading-edge academic expertise with SHMS’s practical excellence in hospitality management to deliver a comprehensive educational experience, incorporating structured lessons, insights from experienced managers, analyses of role plays, serious games, and dynamic animations.

Certificate Structure

This certificate begins with an introductory overview and is structured across five core modules:

1. Foundations of Luxury Hospitality

2. Delivering Exceptional Service

3. Creating a Luxury Atmosphere

4. Luxury Hospitality Leadership

5. Trends in Luxury Hospitality.

Learning Objectives

 The structure is designed to equip learners with essential skills and knowledge to:

• Understand luxury hotels and their unique demands

• Master the principles of managing luxury guest experience

• Excel in meeting the deeds of discerning clients

• Navigate the future of the luxury industry

Certificate Requirements

1. Complete all modules jointly designed by EDHEC and SHMS.

2. Successfully pass the final quiz, which consists of 50 randomized questions to be completed within 50 minutes. The questions are derived from lectures, role plays, animations, serious games, and testimony videos from experienced managers. Learners must achieve a score of at least 80% to pass, and multiple attempts are permitted.

3. Complete the feedback survey for the certificate.